Policies
Booking, deposit and cancellation policy
This is Metromen's current operating policy, published pending final legal review.
Booking requests
Online bookings are requests. A deposit-required booking reserves the selected time but remains pending until payment proof is received, checked and recorded by reception.
Deposits
Services marked Deposit required need a deposit equal to 50% of the current service price. Use the booking reference when paying, then send proof of payment to reception on WhatsApp. The verified deposit is deducted from the final invoice.
Cancelling or moving an appointment
When you contact us before the appointment and reception approves the cancellation or move, the deposit is retained as client credit or issued as a voucher for a future booking. Cash refunds require management approval.
Missed appointments
If you do not attend and we receive no communication within one hour after the appointment start time, the deposit is forfeited.
Records
Reception or management records every cancellation, no-show and deposit decision in your appointment history so the outcome is traceable.
Refunds
Cash refunds are not promised. Any refund requires management approval; otherwise deposits are handled as credit or a voucher as described above.
Questions: +267 3117799 · WhatsApp +267 76020571